Unfortunately, we live in a world where undesirable individuals will take great pleasure in stealing your eBike. We have done all we can to protect you from this happening, but you do have some responsibility to work with us to ensure the risks are minimized.
- Ensure you always lock the eBike to a solid structure which is immovable, with the lock we provide. You can add more locks if required and they can be purchased from our store.
- If a theft occurs, you must take a photo at the scene, showing the broken lock (thieves never take broken locks). With modern phones all photos are date and location stamped. If you fail to do this your claim will be void and you will be liable for the full cost of the eBike.
Ensure you ring the police and get a crime reference number. Again, if you fail to do this your claim will be rejected and you will be liable for the full cost of the eBike.
- In the unfortunate event that your eBike is stolen, inform the Hurrecane customer service team immediately, either via phone or email firstname.lastname@example.org they will offer the best support they can.